Last week we were emailed by a customer who had damaged a R9 R290 card while installing our Razor R9 290X water block. Three small resistors around the highlighted screw below had been damaged during installation.
After investigating this issue we have come to the conclusion that this can only happen if the screw is significantly overtightened. Over tightening the screw will put pressure on the washer and the three resistors and lead to possible damage.
We would emphasise that care should taken when installing all Razor waterblocks and to make sure you do not over tighten any screws.
If you are worried about the possibility of damaging these components you can install the block without this screw - it will not have any effect on the performance. Alternatively you can contact your reseller and request a new replacement screw set, which will reduce the risk of this happening. We will be sending out replacement screw sets to resellers this week as a precaution.
If you have any questions please email us