Response to Mayhems forum posts

We didn't really want debate this issue in public but we have little choice now. Mick's attacks are getting a bit personal so I feel I have to respond. I tried to talk to Mick directly but he refuses to respond to emails.

I feel it's quite unprofessional for Mick to be posting parts of our email conversation and worse to post them out of context. Our offer was that he changed the design and we would look at buying pastel coolants from Mayhems. That way we could both get something positive from this whole situation.

While this argument might look petty from the outside, it's different from our perspective. Our team worked hard to develop the RX series and for someone to reuse our tooling and designs is hard to take. I fully stand by the email we sent to resellers.

We have no issue with competition and our intent isn't to stifle competition or maintain market share. We have the upmost respect for competitors like HWlabs, Swiftech, EK, Aquacomputer and others who respect IP and develop their own products. All XSPC wants is for Mayhems to compete fairly rather than take our work and call it their own. This isn't just a case of someone making a product with a similar function or look. They are using the tooling and designs that we developed.

This is mainly an issue with the factory in China that used to manufacture the RX radiators for us. They have broken both the supply agreement and the NDA by providing our designs to competitors. While it is mainly an issue with the factory, we informed Mick of the situation and he decided to go ahead anyway. We even offered to compromise and suggested they just change the external design to protect our brand. The core is our old design so we were willing to let that go since the performance is lower than the V3 RX. Mick made such a minor modification that we just couldn't accept it. At that point he refused to communicate with us.

It's worth noting that this isn't the first time we have had this issue with Mayhems. The last Mayhems radiator reused ThermoChills tooling, design and even the boxes we paid for, without our permission. In that case Mick agreed to pay ThermoChill a royalty and stop production.

If Mayhems want to contact us directly we can sort this in private without taking shots at each other in public. This issue could be solved so easily without all this pointless rivalry. However, I doubt this will happen as it seems he's treating this rivalry as a marketing strategy.

I also want to say that the suggestion that we are responsible for taking down Mayhems server is ridiculous and pure fantasy on Mick's part. I guess he's trying to paint a picture of David vs Goliath or something of that nature.

Finally we have never phoned or Skype'd customers asking them not to stock Mayhems products, as Mick claims. All we have done is emailed saying we don't want our radiators displayed and sold next copies using our designs. We have done this quite openly and even told Mick that we would do so if he didn't make the changes we requested.