We have just found a problem with our support system that meant messages were not getting through. If you have emailed for support in the past two weeks and have not had a reply, please contact us again. Sorry for the inconvenience.
We recently shipped a batch of Razor 980Ti blocks without including the third page in the installation guide. If you're installing the block on a 980 card please download the full manual below.
We didn't really want debate this issue in public but we have little choice now. Mick's attacks are getting a bit personal so I feel I have to respond. I tried to talk to Mick directly but he refuses to respond to emails.
I feel it's quite unprofessional for Mick to be posting parts of our email conversation and worse to post them out of context. Our offer was that he changed the design and we would look at buying pastel coolants from Mayhems. That way we could both get something positive from this whole situation.
While this argument might look petty from the outside, it's different from our perspective. Our team worked hard to develop the RX series and for someone to reuse our tooling and designs is hard to take. I fully stand by the email we sent to resellers.
We have no issue with competition and our intent isn't to stifle competition or maintain market share. We have the upmost respect for competitors like HWlabs, Swiftech, EK, Aquacomputer and others who respect IP and develop their own products. All XSPC wants is for Mayhems to compete fairly rather than take our work and call it their own. This isn't just a case of someone making a product with a similar function or look. They are using the tooling and designs that we developed.
This is mainly an issue with the factory in China that used to manufacture the RX radiators for us. They have broken both the supply agreement and the NDA by providing our designs to competitors. While it is mainly an issue with the factory, we informed Mick of the situation and he decided to go ahead anyway. We even offered to compromise and suggested they just change the external design to protect our brand. The core is our old design so we were willing to let that go since the performance is lower than the V3 RX. Mick made such a minor modification that we just couldn't accept it. At that point he refused to communicate with us.
It's worth noting that this isn't the first time we have had this issue with Mayhems. The last Mayhems radiator reused ThermoChills tooling, design and even the boxes we paid for, without our permission. In that case Mick agreed to pay ThermoChill a royalty and stop production.
If Mayhems want to contact us directly we can sort this in private without taking shots at each other in public. This issue could be solved so easily without all this pointless rivalry. However, I doubt this will happen as it seems he's treating this rivalry as a marketing strategy.
I also want to say that the suggestion that we are responsible for taking down Mayhems server is ridiculous and pure fantasy on Mick's part. I guess he's trying to paint a picture of David vs Goliath or something of that nature.
Finally we have never phoned or Skype'd customers asking them not to stock Mayhems products, as Mick claims. All we have done is emailed saying we don't want our radiators displayed and sold next copies using our designs. We have done this quite openly and even told Mick that we would do so if he didn't make the changes we requested.
We have had a few customers email and ask if our RayStorm block will fit Intel socket 2011-3. All of our kits and Intel blocks support socket 2011-3 out of the box.
The dangers of dry running
As with any spherical motor, the D5 and DDC product ranges are not designed to be ‘dry run’ or run without liquid in the pump housing.
Due to the bearing and rotor assembly design, fluid from the application or process is required to maintain lubrication between the spherical bearing ball and the rotating rotor/impeller unit. If there is no fluid present and the pump is operated in a ‘dry run’ situation, overheating can occur quickly.
As detailed in the images below, overheating can cause the carbon bearing cap to change its location, which will cause the rotor to spin off center – causing the rotor to come into contact and wear against the inside of the motor housing. If you see conditions like this inside your pump, please investigate if it has been dry run, as this is not covered by the manufacturer.
We have had been contact by a few customers asking if we have a new coolant called EC7. After looking into it we have discovered a Chinese company has been producing a fake coolant called EC7 and selling it with the XSPC logo.
This coolant is likely to be either water and dye, or a low quality, toxic antifreeze. We would like to warn our customers not to use this product as it will offer little or no protection for your system.
The original XSPC coolant is called EC6 and we have no plans for a product called EC7. Always make sure you buy products from an official XSPC reseller as counterfeit products are becoming a bigger issue for us.
Below is a photo of the fake coolant.
Last week we were emailed by a customer who had damaged a R9 R290 card while installing our Razor R9 290X water block. Three small resistors around the highlighted screw below had been damaged during installation.
After investigating this issue we have come to the conclusion that this can only happen if the screw is significantly overtightened. Over tightening the screw will put pressure on the washer and the three resistors and lead to possible damage.
We would emphasise that care should taken when installing all Razor waterblocks and to make sure you do not over tighten any screws.
If you are worried about the possibility of damaging these components you can install the block without this screw - it will not have any effect on the performance. Alternatively you can contact your reseller and request a new replacement screw set, which will reduce the risk of this happening. We will be sending out replacement screw sets to resellers this week as a precaution.
If you have any questions please email us
We will be launching V3 of our RX radiator series in January 2014. The V3 model will have improved performance across all fan speeds, while being thinner than the previous model of the RX. We will be publishing some performance testing over the next week.
We will be releasing a Razor GTX770 waterblock next week.
Our exisiting GTX Titan backplate will fit GTX770 reference design cards.
We are please to confirm that our RayStorm blocks and kits are fully compatible with Intel socket LGA1150. No additional accessories are required.
Our tube reservoirs will be delayed slightly. We hope to start shipping them around the end of June.
We promise they will be worth the wait.
We are busy compiling a compatibility list for our full cover gpu blocks. If you have time please check our list and let us know if you spot any incorrect or conflicting information.
If you see any problems, or know of any cards we have missed, please email us.
The list will soon be extended to include GTX670, 7950 and 7990 cards.
After nearly a year of development we are proud to release the latest version of our X2O 750 pump, the V4.
It’s been a long time coming, but we are finally shipping our AX series radiators. The team here at XSPC have put a lot of work into the AX rads, so we hope you like them. The AX series was a project we started all the way back in 2011 and which was first showed at CES in January. We delayed the release many times while we tweaked the performance, but we are finally happy and the radiators should start reaching resellers next week.
We have 4 sizes and 2 colours of the radiators at present.
The first AX radiator reviews have come in. We will keep updating this list as more reviews come in.